Refund policy

Refund & Return Policy

At Valley Direct Foods, we take pride in the quality of our products, and your satisfaction is important to us. If there is an issue with your order, we are here to help.

Return & Refund Window

You have 48 hours after receiving your order to request a refund or exchange.
Please ensure you take photos of any affected items to support your request.

Note: We are unable to accept returns or exchanges on items that have been opened.

How to Request a Refund or Exchange

You may initiate a request in one of the following ways:

  • Online: Log into your profile and go to the Orders section to begin the return process.

  • Email: Contact us at sales@valleydirectfoods.com with your order number and photos of the affected item(s).

After reviewing your request, we will notify you of the outcome:

  • If approved for a refund, the amount will be returned to your original payment method. Processing times may vary depending on your bank or credit card provider. You may also request the refund as a store credit.

  • If approved for an exchange, we will coordinate a replacement delivery at the earliest available time.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

  • Your item is damaged, defective, or spoiled

  • You received the wrong item

We will promptly assess the issue and take the necessary steps to resolve it.

Need Assistance?

For any questions regarding returns or your order, please reach out to us at sales@valleydirectfoods.com.

We appreciate your business and are committed to ensuring you have a great experience with Valley Direct Foods. 

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