Frequently Asked Questions
Yes, there is. For our local customers, on orders under $150 there is a $25 Delivery Fee. For our North and Kootenay customers, on orders under $200 there is a $25 Delivery Fee.
Yes, there is. All orders must be above $60. Please note there is a delivery minimum orders must meet to get free delivery as well.
No, but our tracker will let you know when you are next in line and will give you a notification if your order has been delivered or if we were unable to deliver.
If it is during the colder months, we will leave it at your door. During the warmer months, unless you have made a note on your order, we will not deliver it. You can leave instructions for our driver to leave your order in a location, if you know you will not be home but keep in mind any perishable items you may have ordered!
Yes we can! We can deliver to any location within our delivery area.
Yes! We will send you an email when your order is ready for pick up. In the email it will tell you the dates and times for pick up as well as instructions. If you require your order sooner, please email us, and we will try and accommodate if possible.
We do not have a retail store, and this is a busy warehouse. Please ring the buzzer at the receiving door. The door is underneath a large sign by the delivery bays that says Customer Pick Up. We have a specific area inside the warehouse for customers to pick up. For your safety, please do not go anywhere outside of the specified area.
. No, all orders MUST be submitted and paid through the website in advance following the order cut off deadlines for pick up days at this time. Select Pick Up for delivery method upon checkout
Orders submitted by Monday @7am:
Tuesday 10am - 2pm
Wednesday 10am - 2pm
Orders submitted by Wednesday @7am:
Thursday 10am - 2pm
Friday 10am - 12pm
Yes, there is. All orders must be above $60.
While orders cannot be edited after they are placed, we recognize that sometimes we can forget things or discover we need to add some new items. To do this, simply place a second order before the cut off date for your area and they will be delivered together! If the order is under the delivery limit, please reach out to our customer service team and we can provide you with a code to remove the shipping fee!
Of course not! Please reach out to our customer service team and we will provide you with a code to remove the fee.
if this happens, please reach out as soon as possible to our customer service team and we will do our best to try and get it to the warehouse if possible!
Yes, if we have to cancel your order, your discount will be refunded back into your points.
No, as the code will still be applied to the other items in the order.
If the code from your refund notification is not working, it is either past the date (they expire on the 7th of every month) or you have another discount applied to your order. If you need assistance in regards to an expired code, please reach out to our customer service team.
Yes! We have many different sales, from Weekly Specials to Case Lot sales.
Our newsletter with our Deals (if there are any that week) will be sent out on Fridays. These deals will normally be valid untill the following Thursday unless otherwise stated, but may be cancelled early if required.
While we always strive to provide error free orders, mistakes can happen. If you receive the wrong item or something is wrong with an item you receive, please reach out to our team as soon as possible by email with photos. Any requests sent after 48 hours will be denied. Please refer to our Refund Policy
If you have had an issue with our services or have feedback on an experience (good or bad!) we are always here to listen and try and resolve any concerns. Please reach out to our customer service team, and we will ensure you are directed to the department or person that will be able to best assist you!
Yes! We love reviews. We have places reviews can be left on Google and Facebook! These help us out by providing others to see testimonials from other people about our services.
We do not.
We do our best to support local suppliers and producers, but we are not always able to find a local source for all of our items due to supply, availability, or pricing (for example: There are no Mangoes or Kiwis in Canada, though that would be neat!)
If you are no longer receiving emails, double check that they are not being sent to your spam/junk folder in your emails. If there are no emails there, reach out to our customer service team to confirm you are subscribed and we can try and help!
Computers can be both the best and worst thing, and we understand that! Our customer service team will try their best to help you through any issues you may be experiencing to the best of their ability!
Your kit contains the white mycelium of an oyster mushroom growing in a bag of pure hardwood sawdust and soy hull. With a little care it will produce two to three flushes of delicious mushrooms.
For Lion's Mane kits you may have noticed that your kit is not as white as an Oyster mushroom kit, and you may even see some brown sawdust. Lion’s mane tend to “fruit prematurely” before the sawdust is completely covered with thick white mycelium. No need to let it mature longer - you can go ahead and start your kit as soon as you are ready.
Select a Location and Prepare the Kit: Choose an area in your house where you will pass by daily to monitor your kit’s progress. Blue and pearl oysters prefer temperatures ranging from ~10C-21C, while golden, pink and elm oysters prefer ~21C-29C. Lion's Mane grows best at 18-24C. Avoid direct sunlight but indirect light is necessary for mushrooms to form (enough light to read by). Place the kit on a plate or cookie tray to catch any dripping water. With a sharp knife or scissors cut an X on one side or on the top of the bag about 2.5 cm (1 inche) long. This will create 4 triangular flaps from under which mushrooms will soon grow.
Keep it Humid: Mushrooms need very high humidity to form. To increase humidity you can use a clear plastic bag with a dozen dime-size holes. Make sure to arrange the tent to allow space for mushrooms to form at the X. Mist 2-4 times daily with *non-chlorinated water, or more often if needed, to maintain condensation on the inside of the humidity tent. If you don’t have a spray bottle, place a container of water inside the tent. *Note: Chlorine can be removed from tap water by letting it sit in an open pot for 24 hours or boiling 10 minutes and letting cool. Typically within two weeks a cluster of oyster mushrooms will emerge from the cut X. As the mushrooms grow, air exchange becomes increasingly important. Not enough fresh air results in long stems and small mushroom caps, while too much air exchange can cause them to dry out and abort because it’s harder to keep the humidity high. Oysters in particular like a lot of fresh air, so some people find it helpful to prop up the bottom of the tent or completely remove it once the cluster is well formed (about the size of a golf ball, with caps starting to expand). To compensate for the loss of humidity, mist mushrooms directly and/or place a wet tea towel or water dish underneath.
Pro tip: If it’s a wet rainy week, your oyster kit will be happy to fruit outdoors by the forces of nature – no tent, nor misting required!
When to Harvest: You will be enjoying your mushrooms within a week or so of seeing them start to form. Lion’s Mane are at their prime for eating when the dangling “spines” are several millimetres long. If the colour begins to turn off-white or brown, it is time to eat it regardless of the length of the spines. Harvest by twisting off the entire cluster, or cutting with a knife a the base. Keep it in a paper bag in the refrigerator and eat it within a week. Always cook your mushrooms before eating. For long-term storage dehydrate and store in an airtight container. You can also blanch or sauté and freeze them for later use.
The Second Flush: After your first harvest, soak the block in non-chlorinated water for 6 hours. After soaking the block drip out any remaining water through the x you previously cut. If necessary, poke holes in the bottom to drain any excess, as water left to pool inside the bag may cause bacteria to grow. Set back on the counter, replace the humidity tent and continue to mist a few times daily. A mushroom flush will soon grow from the original hole. (Alternatively, you can cut a new hole in the opposite side of the bag, and tape the original hole closed. Place the kit back under the humidity tent and begin misting a few times daily until new mushrooms grow.)
It may be possible to get a third flush, sometimes even a fourth flush, before the mycelium has consumed up all of the food resources available in the kit. Once no more mushrooms appear, it’s time to remove from the bag and compost the kit. The mushroom block is a super soil amendment in your garden!
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Valley Direct Foods
3155 Pleasant Valley Road
236 - 362 - 1033
Customer Service Hours
Monday - Friday 7:30am - 3:30pm